❓ Frequently Asked Questions (FAQ)

Welcome to the Kidzzio FAQ. Here you’ll find quick answers to the most common questions about shopping with us.

🛒 Orders

• How do I place an order?
  Simply browse our shop, add products to your cart, and proceed to checkout. Enter your details and choose a payment method to complete the order.
• Can I cancel my order?
  Yes, orders can be cancelled within 24 hours of placing them or before shipping (whichever is earlier). Once shipped, cancellation is not possible.

💳 Payments

• What payment methods do you accept?
  We accept UPI, Credit/Debit Cards, Net Banking, and Wallets via secure payment gateways.
• Is it safe to shop on Kidzzio?
  Yes. All payments are processed through SSL-encrypted, PCI-DSS compliant gateways. Your card details are never stored on our servers.

🚚 Shipping & Delivery

• When will I get my order?
  Standard delivery takes 3–7 business days depending on your location. Metro cities are usually faster (2–4 days).
• How can I track my order?
  Once shipped, you will receive a tracking link via email/WhatsApp to follow your delivery.

🔄 Returns & Refunds

• What items can I return?
  Only damaged, defective, or incorrect items are eligible for return within 7 days of delivery. Personalized or hygiene-sensitive items (like lunch boxes) are non-returnable.
• How long does it take to get a refund?
  Refunds are processed within 5–7 business days after we receive and inspect the returned product.

📦 General Questions

• Do you offer bulk orders for schools?
  Yes, please contact us for customized bulk orders for schools, events, or institutions.
• How do I contact Kidzzio support?
  You can email us at support@test.kidzzio.in or WhatsApp us at +91-9866950182.